Privacy Policy

Privacy Policy

Last Updated: 05-2025

Here at Untamed Creations, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website untamedcreations.com.co, make purchases, and interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you make a purchase, sign up for our newsletter, create an account, or engage with our services, we may collect personal information such as your name, email address, phone number, shipping and billing address, and payment information.
• Non-Personal Information: We may collect non-personal information such as your browser type, IP address, device type, and browsing habits on our website.

2. How We Use Your Information

We use your information for the following purposes:

a. Transactional Communications:

• Order Confirmation and Updates: We will use your email address and/or phone number to send you order confirmations, shipping notifications, and any updates related to your purchases.
• Customer Support: We may use your email address or phone number to communicate with you regarding any inquiries, issues, or support requests you may have.

b. Marketing Communications:

• Promotional Emails: With your consent, we may use your email address to send you newsletters, promotional offers, product updates, and special discounts.
• SMS Marketing: With your explicit consent, we may use your phone number to send you marketing messages via SMS, including promotional offers, event notifications, and other marketing communications.
• Personalized Marketing: We may use your browsing behavior, purchase history, and preferences to send you personalized marketing content that aligns with your interests.

c. Account Management:

• Account Creation and Management: We use your email address and phone number to help you create and manage your account, including password reset and account verification processes.
• Order History: We keep a record of your purchases to provide you with a personalized shopping experience and to assist you with any returns or exchanges.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners for the following purposes:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and delivering marketing communications.
• Legal Obligations: We may disclose your information if required by law, court order, or if we believe such action is necessary to comply with legal obligations or to protect the rights, property, or safety of our company, customers, or others.

4. Your Choices

You have the following rights regarding your personal information:

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in any email we send. To opt-out of SMS marketing, you can reply “STOP” to any promotional message you receive from us.
• Access and Update Information: You can access and update your personal information by logging into your account on our website or by contacting our customer support team.
• Data Deletion: You can request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or operational purposes.

5. Security of Your Information

We take the security of your personal information seriously and implement reasonable security measures to protect it. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any significant changes by posting the updated policy on our website with the effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Untamed Creations
Untamedcreations2020@gmail.com